Privacy Policy

This privacy policy sets out how Saltwater Safari uses and protects any information that you give us when you use our website or when you make a booking with us.

Saltwater Safari is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Saltwater Safari may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2012

Information we collect from you when you make an enquiry:

When you complete our enquiry form on our website (www.saltwatersafari.co.uk/contact/) we will collect:

  • your name
  • email address
  • phone number
  • the number of people in your group and the ages of any children U18.

This information will be used to respond to your enquiry and not passed onto a third party or used in any other way.

Information we collect from you when you make a booking:

Whether you make a booking via email or over the phone, we will collect and process some or all the following data about you:

  • Full name, email address and mobile phone number of the person making the booking.
  • First names of all participants, ages of any children (under 18 years), sizing information of all participants
  • We will also keep records of payments made by you to us, although as we only accept payment by BACS specific details relating to your account / payment card used will not be collected.

Information we collect when you take part in an activity:

You will complete a “Risk Acknowledgement, Consent & Medical Declaration” form for each activity you do with us. This asks for the name and existing medical conditions / allergies that we need to be aware of for each participant. It also asks for an emergency contact name and contact number for each participant.

This information will be used by us and kept in a locked store for up to two years. This information will only be shared between our staff on the day and not with a third party (unless required for legal reasons).

If there is an accident or incident during the activity you will be asked to complete a form which describes what happened and any actions taken by the instructor involved. This will be used to improve our safety procedures and will not be shared with a third party (unless required for legal reasons).

What we do with the information we gather:

We require this information to understand your needs and provide you with a good service, in particular for the following reasons:

  • Internal record keeping and management of your booking
  • We use your sizing information to ensure we bring the correct safety kit to the venue.
  • We use the information about your health and other conditions to attend to your safety whilst you are participating in an activity with us.
  • We may use the information to improve our products and services.
  • If you have given consent, we may use images from your activities in our marketing on social media, the website or the postcards we use to advertise Saltwater Safari at a select number of businesses.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use cookies when you visit our website:

We do not use cookies on our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 2018 by sending a Subject Access Request by email.

If you are happy to receive a copy of the information we hold about you in electronic format, we will provide this free of charge. A small fee will be payable should you require hard copy format of the information we hold about you.

If you believe any information we are holding on you to be incorrect or incomplete, please email or call us as soon as possible. We will promptly correct any information found to be incorrect.

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to info@saltwatersafari.co.uk or call 07966 214243.